FAQ
Frequently asked questions
Everything you need to know about same-day courier and pallet delivery with Pennine Couriers. Can't find your answer? Call us on 01282 707275.
What areas do you cover?
We deliver fully nationwide — every corner of the UK, with no regional limits. We're based in Burnley, Lancashire, and run routes to anywhere in the country, same-day or scheduled.
How quickly can you collect?
Across the North West we typically collect within the hour of booking. For the rest of the UK we dispatch immediately and agree a collection time that gets your delivery there on the same day.
What size and weight can you carry?
Up to 1.5 tonne per load, or up to 3 pallets per load. If you're unsure whether your consignment fits, call us on 01282 707275 and we'll confirm straight away.
Is my consignment insured?
Yes. Every consignment is fully insured as goods in transit from collection through to delivery, and you receive proof of delivery the moment it's completed.
Do you provide proof of delivery?
Yes — proof of delivery is supplied on completion of every job, so you have confirmation your goods arrived safely.
Are your drivers sole-use, or do you share loads?
Every job is a sole-use run. One driver, one vehicle, one consignment — no consolidation, no shared loads, no hand-offs. Your goods are the only freight on board.
Do you do scheduled and recurring runs, not just one-offs?
Yes. As well as urgent one-off same-day deliveries, we handle scheduled, timed and recurring contract routes — we can become a dependable extension of your logistics operation.
How do I book a delivery?
Call us on 01282 707275 or request a free quote online. We'll confirm availability, price and collection time right away.
How do I get a price?
Request a free quote online or call us. Pricing is clear and competitive, with no hidden surcharges — we'll tell you the cost before you commit.
What can you transport?
Palletised goods, engineering machinery and machinery parts, manufactured goods and engineering components, industrial equipment, crated goods and specialist freight, business stock and wholesale goods — up to 1.5 tonne or 3 pallets per load.
Do you deliver small parcels or documents?
No. We're a B2B freight and pallet courier — we move palletised goods, engineering and industrial equipment, machinery parts and business stock, not small parcels, documents or letter-sized consignments.
Where do you collect from?
Wherever you need. Your premises, a supplier, a warehouse, a port, a customer site — any address across the UK.
Still need help?
Talk to us directly — we'll answer your questions and get your delivery moving.